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Hello Neighbour has a zero tolerance spam policy. Hello Neighbour’s customer support actively monitors signups and emails going to a large number of contacts. Hello Neighbour will never send out an email unless you signed up for it on our opt-in list.

If you wish to no longer receive emails from us, please unsubscribe online.

What is Spam?

Spam is unsolicited email also known as UCE (Unsolicited Commercial Email). By sending email to only to those who have requested to receive it, you are following accepted permission-based email guidelines.

What constitutes consent?

The recipient of our emails have been clearly and fully notified of the collection and use of their email address and has consented prior to such collection and use. This is often called informed consent or opt-in.

Compliance Rules for Sending E-mail

Hello Neighbour follows the rules of the federal CAN-SPAM act and Hello Neighbour's Anti-Spam policy when sending e-mail through the service. Accordingly, we require the following of e-mail messages sent through the Hello Neighbour system:

  1. All e-mails must contain a one-click unsubscribe link.
  2. All e-mails must contain non-Internet contact information of the sender, such as your company’s address, or your company’s phone number.
  3. All e-mails must state the reason the recipient is receiving the message. For example, “You are receiving this message from Acme Company because you signed up for our e-mail list at www.acme.com.“

These 3 guidelines help ensure that Hello Neighbour maintains its reputation and white-listing status with a number of major ISPs and whitelisting programs. If at any time your campaign is flagged as SPAM by an AOL recipient, Hello Neighbour reserves the right to cancel your account without notice.

Contact Hello Neighbour with questions about the Terms of Service.